Yes, you do need to keep the box your vaporizer came in. We may require the serial number from your box for any warranty claims. If you prefer not to keep the box, please take a picture of it with your phone, ensuring the serial number is visible, so you have it for future reference.

To claim warranty for a Bong or Accessory, please get in touch with us via email. Sales@CanadianVaporizers.ca Or Text 604-300-5993

Ever since COVID, device retailers and manufacturers have taken a direct approach in handling warranties to minimize the number of hands your device passes through. This has become a standard across retailers for health and safety reasons. While we'd love to deal with replacements directly, sadly it’s just not on the table. But don’t stress - we promise a smooth sail with the manufacturer should you need it.

Here at Canadian Vaporizers, we handpick the finest vaporizers and accessories to ensure you have the best experience possible. Even though we don’t handle warranty claims in-house, we’ve got your back! Each warranty claim is handled by the experts themselves (The Original Maker) They’re fully equipped with the know-how to troubleshoot and resolve any issues swiftly, ensuring your session stays uninterrupted.

Rest assured, the manufacturer’s team is committed to excellence, and if they find your device needs a replacement, they'll handle it according to their warranty policy. We're here to guide you through the process if needed!

• Self Inflicted Damaged Products
  
• Vaporizers with no damage or defects

All products

If your vaporizer remains unopened and undisturbed within 14 days of delivery, you are eligible for a complete refund and may return the device. A minimum $20 shipping fee is charged for the original delivery. However, if the box has been tampered with or opened, there are no refunds available.

If your bong or accessories remain unopened and undisturbed, you are eligible for a complete refund and may return the products. A minimum $20 shipping fee is charged for the original delivery. However, if the box has been tampered with or opened, there are no refunds available.

Please be aware that each warranty claim must be submitted within 48 hours of receiving your product. This period begins on the delivery date, or the date you pick up the parcel from the post office. It's important to check your items upon arrival.

In the event that Canada Post damages your product during transit, you are entitled to either a full refund or a replacement shipment at no extra cost. However, if Canada Post misplaces your product, a full refund or replacement will be provided only if the shipping error was not caused by an error on the part of the person placing the order. For instance, entering an incorrect address would make you ineligible for a refund and you will be responsible for any extra shipping costs.

As a smaller Canadian company, your satisfaction is truly dear to us. We've experienced challenges with Canada Post misplacing our parcels, leading to significant losses in the past which hurts our company. For the seamless delivery of your order, we kindly ask that you double-check and provide accurate shipping details, ensuring your items reach you safely. Thank you for your understanding and support.

In the event that your product is damaged or lost during transit by Canada Post, we kindly request that you inform us promptly. We will then notify Canada Post, who will reach out to you for a detailed account of the incident. Following this, Canada Post will initiate an investigation, which includes the delivery driver retracing their steps in an attempt to locate the parcel as well as Canada Post's fraud team throughly investigates. This process may take up to 15 days, and we do not issue refunds or reship your order until the investigation is complete. We recognize the inconvenience this may cause and extend our sincere apologies in advance if this happens to you. Thank you for your patience and understanding.

In the rare circumstance that a product is incorrectly dispatched we will replace you items no questions asked!

Click Here To Submit Warranty Claim